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Privacy Policy

Effective Date: October 5, 2026
Last Updated: October 5, 2026

Martin Trailer Company (Pty) Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.martinsa.co.za), contact us, or engage our manufacturing, sales, and aftersales services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information that is reasonably necessary for our business operations, customer support, and manufacturing services. This may include:

  • Contact Information: Full name, company name, email address, telephone/mobile numbers, and physical or delivery addresses.
  • Technical & Vehicle Data: Fleet details, VIN (Vehicle Identification Number) numbers, and equipment serial numbers provided during parts or service inquiries.
  • Communication Records: Records of emails, inquiries, quotes requested, and correspondence between you and our sales, engineering, or aftersales departments.
  • Website Usage Data: Standard log data, IP addresses, browser types, and cookies to improve website functionality and user experience.

2. How We Collect Personal Information

We collect information directly from you when you:

  • Fill out contact, callback, or quote request forms on our website.
  • Communicate with us via email, phone (e.g., 0861 LOWBED), or in person at our facilities.
  • Place orders for trailers, parts, maintenance services, or export documentation.

3. Purpose of Processing Personal Information (POPIA Compliance)

In accordance with POPIA, we only process your personal information for lawful, specific purposes related to our business functions, including:

  • Processing and fulfilling orders for commercial trailers, custom engineering, and replacement parts.
  • Providing customer support, warranty claims, workshop servicing, and mobile breakdown assistance.
  • Responding to general queries, quote requests, and technical consultations.
  • Managing our relationship with clients, suppliers, and our global export network across more than 30 countries.
  • Complying with legal, tax, and regulatory obligations (such as standard corporate governance requirements).

4. Disclosure of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only with:

  • Associated & Partner Companies: Such as Prime Trailers, for standard commercial trailer fulfillment as requested.
  • Service Providers & Logistics Partners: Third-party couriers, transport contractors, and technical service providers necessary to deliver your goods or provide on-site mobile repairs.
  • Regulatory & Legal Authorities: When required by South African law, court orders, or legal compliance mandates.

5. Security Safeguards

We implement strict technical and organizational security measures to protect your personal information against loss, unauthorized access, destruction, disclosure, or alteration. These measures include secure server hosting, encrypted communications where applicable, restricted staff access, and physical security at our manufacturing and parts branches in Johannesburg, Durban, and Cape Town.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Once no longer required, records are securely deleted or anonymized.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request confirmation of whether we hold personal information about you and request a copy of that record.
  • Correction: Request the correction or updating of inaccurate, irrelevant, excessive, or outdated personal information.
  • Deletion: Request the deletion or destruction of personal information under certain circumstances.
  • Objection: Object to the processing of your personal information on reasonable grounds.

To exercise any of these rights, please contact us using the details provided below.

8. Information Regulator Contact Details

If you are unhappy with how we process your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:

  • Martin Trailer Company (Pty) Ltd
  • Physical Address: 8 Rail Road, Roodekop, Germiston, South Africa
  • Telephone: +27 (0)11 866 4200 / 0861 LOWBED
  • Email: sales@martinsa.co.za
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